The Role of Patient & Family Communication in Interdisciplinary Handoffs (CE Session)
Description:
Date/Time: September 28, 2023 | 3:15 - 3:40 pm ET
In this session, participants will gain a comprehensive understanding of the significance of patient and family councils in ensuring effective and patient-centered care transitions after sepsis. The pivotal role that patient and family perspectives play in improving the quality and safety of interdisciplinary handoffs, as well as their purpose within healthcare systems will be highlighted. Attendees will gain insights into the benefits of incorporating patient and family voices in decision-making processes, particularly in the context of sepsis survivorship and care transitions.
The challenges and opportunities associated with these handoffs and how patient and family engagement can enhance communication, continuity of care, and patient safety during these critical transitions will be explored and real-life case studies and success stories will be shared to illustrate the impact of patient and family councils on improving the quality of care and promoting positive patient outcomes after sepsis. Practical strategies and tools for establishing and sustaining effective patient and family councils within their healthcare organizations will be shared, and participants will be equipped with a deeper understanding of the importance of patient and family engagement in interdisciplinary handoffs following sepsis.
Learning Objectives:
At the end of this session, the learner should be able to:
- Ideate opportunities for engaging patients in improvement work;
- Summarize the national trends around patient and caregiver councils focused on a partnership to improve safety and quality;
- Describe the value patient and caregiver partnership councils provide to hospitals and other provider organizations.
Armando Nahum
Director, Center for Engaging Patients as Partners
MedStar Health
Armando Nahum is the Director for the Center for Engaging Patients as Partners at MedStar Health. In 2006, Armando and his wife Victoria began their work in patient advocacy and engagement by establishing Safe Care Campaign after 3 members of his family became infected in 3 different hospitals, in 3 different states in 10 months’ time, culminating with the death of his son, Josh at the age of 27.
The Nahum's have not only turned their family’s tragedy into a positive tribute to their young son, but Armando’s educational presentations inspire hospital administrations and frontline caregivers to remind, provoke and motivate all who work in the continuum of care of their most noble challenge and moral duty to prevent these infections that annually infect more than 1.7 million and kill more than 99,000 patients in the U.S.
The story of Safe Care Campaign’s work has been featured on many national and local television and radio programs, including the CBS Evening News with Katie Couric, FOX News, CNN: The Situation Room with Wolf Blitzer and The Dr. Oz Show, as well as in numerous articles in journals and publications including Infection Control Today and CNN’s The Empowered Patient, as well as in numerous articles in journals and publications including: The Wall Street Journal, The Washington Post, The New York Times and Infection Control Today.
Armando has co-produced, with the Centers for Disease Control and Prevention (CDC), APIC and a grant from Kimberly-Clark, a patient safety video – the health care counterpart to the FAA safety demonstration that airlines are required to show passengers before every flight. The video was created to be used as part of every hospital admission to teach patients how to insist on safe care through the practice of hand hygiene.
Armando currently sits on the Georgia HAI Advisory Board and the Georgia Health and Human Services Antimicrobial Stewardship Board. Along with his wife Victoria, Marty Hatlie and Dr. Tim McDonald, Armando has launched the Healthcare and Patient Partnership Institute (H2Pi) to effectively train Hospitals to achieve the stated goals of CMS’ Partnership for Patients.
Not only is Armando a member of MedStar System Patient and Family Advisory Council for Quality and Safety (SPFACQS), but he has been a driving force in establishing Patient and Family Advisory Council for Quality and Safety (PFACQS) at each of the 10 MedStar Hospitals.
Session Title: The Role of Patient & Family Communication in Interdisciplinary Handoffs
Session Day/Time: Thursday, September 28, 2023, 3:15 - 3:45 PM EST
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